What we currently have to do is create 5 different sub-categories for each type of incident with the same icon, which is unique to the type of incident, but a different color for each “status”. What we end up with is a category structure that looks something like this (very simplified):
Category : Power Failure
Sub-Cat: Power Failure - Reported (Yellow)
Sub-Cat: Power Failure - Verified (Orange)
Sub-Cat: Power Failure - Critical (Red)
Sub-Cat: Power Failure - Resolved (Green)
What we like to have is something like this … or similar…
Category: Incident Type
The Incident Type defines the the icon, but the color is determined by the status.
This would also allow us to filter based on the type of incident, the status of all incidents, or a combination of both…
I think that this may require a custom add-in :( I might have to get our dev team to have a look.